Shipping & Returns
Thank you for shopping at dk active. We hope you love your new items as much as we loved creating them!
Within our product design process we are proud to offer an extensive range of size and shape options to suit all body types, however please choose carefully. We recommend consulting our Size Guide or a friendly member of our team for advice if you are unsure!
YES, WE SHIP WORLDWIDE!
|AU||NZ||REST OF THE WORLD|
|FREE on orders over $100AUD||FREE on orders over $200AUD||FREE on orders over $200AUD|
DELIVERY TIMES AND CHARGES
COVID-19 SHIPPING UPDATE
Orders are shipping as per our usual timeframes and our usual return window applies.
Australia Post is currently experiencing some delays due to increased safety measures to keep staff and customers safe. Please refer to the AusPost website for more information. dk active aims to ship orders within 24 hours of receiving them on weekdays. We appreciate your patience during these unprecedented times.
If you have any questions or concerns, our friendly customer service team can be reached here.
We offer flat rate and free shipping whenever possible so you can order as much as you like for one low price. We ship via AusPost eParcel service.
WITHIN AUSTRALIA: Please allow 2-7 business days (some rural areas may exceed this timeframe)
- Orders over AUD $100 – FREE SHIPPING
- Orders under AUD $100 – $9.95AUD
NEW ZEALAND: Please allow 3-10 business days
- Orders over AUD $200 – FREE SHIPPING
- Orders under AUD $100 – $15.00AUD
INTERNATIONAL DESTINATIONS: allow 3-15 business days depending on your location
- Orders over AUD $200 – FREE SHIPPING
- Orders under AUD $100 – $30AUD
Please be aware that dk active is not responsible for goods that are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered. This applies to both Australian and International orders.
We do not process orders on Saturdays, Sundays gazetted Queensland or National Public Holidays.
Please ensure that you enter your correct delivery address, if you have made an error in your delivery address please contact us via email immediately. If your order has already been shipped, d+k accepts no responsibility for incorrect details entered and will not replace orders that have been sent to addresses that have been incorrectly provided by the customer.
Orders to countries outside Australia may be subject to import duties and/or taxes, which are applied when your package reaches your country. Your order is shipped on a Delivery Duty Unpaid basis. Payments of these taxes/duties are necessary to release your order from customs. Please note we do not provide a refund on any goods returned to dk active due to unpaid duties and taxes on the destination country, however we will provide a store credit.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from dk. Shipping charges incurred in connection with the return of a product are non-refundable except for defective items.
dk active does not offer refunds on change of mind returns, so please choose carefully. Refunds are available for faulty items only.
dk active will provide a store credit in the form of a gift voucher to the value of the goods returned excluding any shipping costs for the following reasons:
- Change of mind
- Wrong size or colour ordered
- Unpaid customs duties and tax
Returns are accepted on goods within 14 days (domestic) and 21 days (international) from the date you received the item. Items received or requests to return items outside of this period will NOT be accepted. We recommend that all items are tried on as soon as they are received to ensure you are able to return items within this timeframe.
To be eligible for a return, please ensure:
- The product was received in the last 14 (domestic)/ 21 (international) days
- The product is in original packaging
- The product isn’t used or damaged
- You have the receipt or proof of purchase
- All merchandise MUST be unwashed and unworn.
- All original tags MUST still be attached to the merchandise.
- Products that do not meet these criteria will not be considered for return.
We happily exchange sizes or styles if you don't find your perfect fit. Please notify us by email of your intent to exchange, and post the item(s) back to the below address.
Please include your original invoice or a note with your order number and contact details, along with your desired size/item.
Don’t want to exchange? Not a problem! Opt for a store credit instead and spend it on any item available online. Simply let our Customer Service team know via email or include a note with your return parcel.
To use your credit, ensure that you are logged in to your account. You will find available credit in your account information and again at the checkout (just above Payment Methods).
To apply it to your order, simply enter the value you would like to redeem in the provided box and it will automatically deduct from the order total.
Please contact email@example.com to notify our team that you are returning goods. Your goods must be returned in their original condition as outlined above and sent to:
dk active Returns
PO Box 47
Virginia BC Qld 4014
Please include your original order invoice or a note with your order number and full contact details. Orders that cannot be identified will experience delays in processing.
If the item is faulty, dk will refund the cost of shipping as well as the cost of the item/s.
Please allow up to 14 days for your return to be processed. All refunds will be provided via PayPal or credit card.
All items are quality controlled and checked before being sent to customers. Any product that arrives in a faulty condition can be returned for either a refund or a store credit at your choice including shipping costs.
Once dk active receives the item, it will undergo a routine quality review and we will contact you to advise on the appropriate procedure.
Refunds are processed via PayPal or Credit Card. Your refund will normally appear on your bank statement within 10 business days.
We accept returns on sale items for store credit only, so please choose carefully.
In the instance where a refund is granted, refunds will only be processed once the product has been received in good condition and approved by dk.
Refunds can take up to 10 business days to show up on your bank or credit card statement. This is a condition of the financial institutions involved.
Items available by pre-order are made to order. Once your order has been placed, our manufacturing team gets to work creating your garment. Please allow up to 7 business days for your garment to be created. Please note made to order does not allow for customisation. Garments will be manufactured to our existing pattern and size guide.
Any other in-stock items included with pre-order items will be held and shipped in one parcel once the pre-ordered item is ready.
If you have any questions about our Returns, Shipping and Refunds Policy, please contact us below.
By email: firstname.lastname@example.org