Thank you for shopping at dk active. We hope you love your new items as much as we loved creating them!
Within our product design process, we are proud to offer an extensive range of size and shape options to suit all body types. We recommend consulting our Sizing Guide or a friendly member of our team for advice if you are unsure!
YES, WE SHIP WORLDWIDE!
REST OF THE WORLD
FREE on orders over $200AUD
FREE on orders over $200AUD
DELIVERY TIMES AND CHARGES
COVID-19 SHIPPING UPDATE
Orders are shipping as per our usual timeframes and our usual return window applies.
Australia Post is currently experiencing some delays due to increased safety measures to keep staff and customers safe. Please refer to the AusPost website for more information. dk active aims to ship orders within 24 hours of receiving them on weekdays. We appreciate your patience during these unprecedented times.
If you have any questions or concerns, our friendly customer service team can be reached here.
We offer flat rate and free shipping wherever possible.
WITHIN AUSTRALIA: Please allow 2-7 business days (some rural areas may exceed this timeframe)
- Orders over AUD $100 – FREE STANDARD SHIPPING
- Orders over AUD $150 - FREE EXPRESS SHIPPING
- Orders under AUD $100 – $9.95AUD
NEW ZEALAND: Please allow 3-10 business days
- Orders over AUD $200 – FREE SHIPPING
- Orders under AUD $200 – $15.00AUD
INTERNATIONAL DESTINATIONS: allow 3-15 business days depending on your location
- Orders over AUD $200 – FREE SHIPPING
- Orders under AUD $200 – $30AUD
Please be aware that dk active is not responsible for goods that are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered. This applies to both Australian and International orders.
We do not process orders on Saturdays, Sundays, gazetted Queensland or National Public Holidays.
Please ensure that you enter your correct delivery address. If you have made an error in your delivery address, please contact us via email immediately. If your order has already been shipped, dk active accepts no responsibility for incorrect details entered and will not replace orders that have been sent to addresses that have been incorrectly provided by the customer.
Orders to countries outside Australia may be subject to import duties and/or taxes, which are applied when your package reaches your country. Your order is shipped on a Delivery Duty Unpaid basis. Payments of these taxes/duties are necessary to release your order from customs. Please note we do not provide a refund on any goods returned to dk active due to unpaid duties and taxes on the destination country, however we will provide a store credit.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from dk. Shipping charges incurred in connection with the return of a product are non-refundable except for defective items.
CHANGING YOUR ORDER
Once your order is placed, the only thing that can be changed is the delivery address if we get to it in time. We can't guarantee this as we aim to ship our orders to our customers as quick as possible so please ensure you have checked your order before placing it. We do try to work with you to get you in the best fitting activewear possible. If you do need help, please reach our friendly customer service team by clicking here.
Please read our policy carefully before making a purchase.
Returns are accepted on goods within 30 days from the date you received the item. Items received or requests to return items outside of this period will not be accepted. We recommend that you try on all items as soon as they are received to ensure you are able to return items within this timeframe.
To be eligible for a return, please ensure:
The product was received in the last 30 days (applies to both domestic and international orders)
- The product is in original packaging
- The product isn’t used or damaged
- You have the receipt or proof of purchase
- All merchandise must be unwashed and unworn.
- All original tags must still be attached to the merchandise.
Products that do not meet these criteria will not be considered for return.
FOLLOW THESE EASY STEPS:
Step 1: Please click here to use our returns portal and submit your returns request.
Step 2: Send your return items back to us, return shipping is the responsibility of the customer. Your goods must be returned in their original condition as outlined above and sent to:
dk active Returns
PO Box 47
Virginia QLD 4014
*Please include a note with your order number and full contact details.
Step 3: Once received, our returns team will process this, and you will be notified of the outcome.
If you don’t find your perfect fit the first time around, no worries!
We happily exchange items for a different size. While we ask that you cover the cost of sending the return to us, dk active will cover the cost of sending the exchanged item back to you.
Should you wish to exchange your item for a different style, you will need to select the store credit option (in the returns portal) and use your store credit to purchase your new activewear.
Don’t want to exchange? Not a problem! Opt for a store credit instead and spend it on any item available online.
Full price items may be returned for a refund within 30 days. Items must be in original condition as per the returns policy. Refund excludes original shipping costs.
Refunds are processed via your original payment method. Your refund will normally appear on your bank statement within 10 business days.
Sale items may be returned for store credit only, no exchanges. Return shipping is the responsibility of the customer.
These items are not eligible for any return, credit or exchange. This will be stated on the sale category page.
All items are quality controlled and checked before being sent to customers. Any product that arrives in a faulty condition can be returned for either a refund or a store credit at your choice including return shipping costs.
Once dk active receives the item, it will undergo a routine quality review and we will contact you to advise on the appropriate procedure.
If you can't find the information that you're looking for, please don't hesitate to contact our friendly Customer Service team by clicking here.
Everyone can do simple things to make a difference, and every little bit really does count - Stella McCartney
Whilst we undertake every effort to ensure we remain environmentally conscious (and transparent about it) we recognise that the fashion industry has a long way to go. We are constantly on the lookout for new technology, practices or textiles that will further our efforts.
We are determined to continue to grow and improve as a company as we work towards achieving diversity, inclusion and equality within our company and our community.