Returns FAQ

FAQ

The Australian Made, Australian Grown logo is administered by Australian Made Campaign Limited (AMCL), a not-for-profit public company established in 1999 by the Australian Chamber of Commerce & Industry (ACCI) and the network of state and territory chambers of commerce, with the cooperation of the Federal Government.

Shopping for Australian made and Australian grown products can seem pretty confusing, but it doesn’t have to be. Simply look for the famous green and gold Australian Made, Australian Grown kangaroo logo – it’s been helping consumers for more than 25 years.

The logo was launched by Bob Hawke in 1986 and for the first 10 years of its life was managed by the Advance Australia Foundation. These days it’s administered by Australian Made Campaign Limited (AMCL), a not-for-profit company, under contract from the Federal Government.

It’s a registered certification trade mark, with a strict set of rules (Code of Practice) governing how it can be used. Products must be registered with AMCL and must meet the criteria in the Code of Practice to use the logo.

It is important to dk active as a brand and a company because we want to promote homegrown talent, support industries and jobs here in Australia but also because we have control over how our garments are made and the conditions within our factory. For more information please check out the Australian Made webpage.

We've partnered with Refundid to get you your refund instantly, before you've even sent back your order!

To use Refundid, simply select "Instant Refund with Refundid" as your return option when progressing through our returns flow. By selecting this option, you'll be paid your refund instantly once your return is lodged.

REFUNDID FAQs

WHAT IS REFUNDID?

Refundid provides shoppers instant refunds for their returns. No need to wait for your order to be shipped back and checked before you’re issued a refund.

With Refundid your refund appears in your account in under 30 seconds.

To use refunded, please select "Instanct Refund with Refundid" as your return option when processing your return in our portal.

HOW DO I USE REFUNDID?

Complete your return using our returns portal and select instant refund with Refundid as your return option.

If you haven't already, ship back your order to dk active at:

28 Yarraman Place

Virginia

Brisbane 4014

Queensland

WHAT DO I DO AFTER RECEIVING MY REFUND FROM REFUNDID?

After using Refundid your refund process is complete.

If you have not shipped back your items, you must do so by sending them to the address specified in the dk active returns policy and provide Refundid with the relevant shipping tracking number. Please add this tracking number through your Refundid account.

For any questions related to the shipping tracking number, please reach out to Refundid here.

WHERE DO I RECEIVE MY REFUND?

When signing up to Refundid you’re prompted to provide your BSB and Account Number. Refundid pays you instantly into this account.

WHAT PRODUCTS CAN I NOT RECEIVE A REFUND ON?

Refundid is not available for any non-refundable items such as sale items. Be sure to read the dk active returns policy to see which items fall into this criteria. Refundid is also not available for any orders made using a gift card.

WHEN CAN I EXPECT TO GET MY REFUND?

When using Refundid, refunds are paid out instantly meaning they are received in your bank account within 60 seconds of the return being lodged and accepted. If your refund is not received within this timeframe, please be sure to reach out to Refundid here.

ARE PURCHASES MADE WITH BY NOW PAY LATER SERVICES SUCH AS AFTERPAY REFUNDID?

When an item is purchased with Afterpay, or any other buy now pay later service, you are still eligible to receive a refund from Refundid by following the Refundid process.

Please note that the refund will not resolve any outstanding Buy Now Pay Later payments, so you will be required to pay any remaining instalments to you Buy Now Pay Later provide. For further information, click here.

Click the link here and complete your return online. Please remember we aim to process orders as quickly as possible and can only accommodate changes prior to shipping.

FOLLOW THESE EASY STEPS:
Step 1: Please use our returns portal to submit your returns request.

Step 2: Once your return request has been approved, Send your return items back to us, for Australian customers we will email you a prepaid returns label. If you are returning a sale item, or an international customer, shipping is the responsibility of the customer. Your goods must be returned in their original condition as outlined above and sent to:

dk active Returns
PO Box 47
Virginia QLD 4014
Australia

*Please include a note with your order number and full contact details.

Step 3: Once received, our returns team will process this, and you will be notified of the outcome.

Prices on the website include taxes or duties for Australia (GST).

If you are shipping internationally, we currently ship all items Delivery Duty Unpaid (DDU). Once your order is shipped, Australia Post will invoice you directly for any applicable import duties, customs and local sales taxes levied by the country you are shipping to.

dk active currently accepts VISA, MasterCard, PayPal, Amex, Apple Pay and AfterPay as payment methods.

We also offer Gift Vouchers.

AFTERPAY TERMS OF SERVICE

Afterpay allows you to pay for your purchase over 4 equal instalments due every 2 weeks.You must be over 18 years old and be the authorised holder of an eligible debit/credit card to apply.All orders are subject to Afterpay’s approval – for example, if you have any overdue payments, Afterpay will not be available to you. You can make repayments to Afterpay any time BEFORE the due date. Otherwise, Afterpay will automatically try process payments on the scheduled dates from your card. If a payment is not processed on or before the due date, late fees will apply – initial $10 late fee, and a further $7 if the payment remains unpaid 7 days after the due date.

For more information see: https://www.afterpay.com.au/terms

Simply choose Afterpay as your payment method at the checkout. First-time customers will need to provide payment details as usual, while returning customers log in to make their purchase. It’s that easy!

Afterpay allows you to Buy Now & Pay Later! Pay when it suits you best over 4 equal instalments that are due every 2 weeks.

dk active Afterpay is currently trading in Canada, Spain, France, UK, Italy, NZ, and US

Need More Information?

Head over to the Afterpay Page for more information on using Afterpay and payments.

If you have any questions about your Afterpay Account, please email Afterpay info@afterpay.com.au.

Majority of our fabrics have been chosen especially for their wet and dry properties. Which means that they can be worn in the pool or at the beach.

Our fabrics feature resistance to breakage through chlorine exposure, degradation from creams, lotions & oils.

Please note we do not recommend the following fabrics from our range for swimming:

Elixir Supplex
Eco Comfort

If you have any questions or concerns regarding sizing, fit, or style, our customer support team is available to assist you before making your decision.

To maintain the highest standards of hygiene and product quality, we kindly request that you carefully review the hygiene sticker placed on your swimwear product when you receive this.

Please note that for hygiene reasons and to ensure the health and safety of all our customers, swimwear items with the hygiene sticker removed will not be eligible for return.