Click the link here and complete your return online. Please remember we aim to process orders as quickly as possible and can only accommodate changes prior to shipping.

FOLLOW THESE EASY STEPS:
Step 1: Please use our returns portal to submit your returns request.

Step 2: Once your return request has been approved, Send your return items back to us, for Australian customers we will email you a prepaid returns label. If you are returning a sale item, or an international customer, shipping is the responsibility of the customer. Your goods must be returned in their original condition as outlined above and sent to:
 
dk active Returns
3/10 Valente Close
Chermside QLD 4032
Australia

*Please include a note with your order number and full contact details.

Step 3: Once received, our returns team will process this, and you will be notified of the outcome. 

Once we have shipped your item,  you will receive a confirmation email from us along with a notification from our parcel delivery partners.

The notification from our delivery partners will have tracking numbers and clear instructions on how to track your items. Still have a question? Email us!

Whilst the utmost care is taken in ensuring your items arrive safe and sound, sometimes things happen outside of our control.  Check out our returns policy and we will cover the cost of returning your item so it can be repaired, replaced or refunded.

Prices on the website include taxes or duties for Australia (GST).

If you are shipping internationally, we currently ship all items Delivery Duty Unpaid (DDU). Once your order is shipped, Australia Post will invoice you directly for any applicable import duties, customs and local sales taxes levied by the country you are shipping to.

If your order was successfully processed, you would have received an email – please check your junk box as well, sometimes it goes there!  If you can’t find the email, please contact us and we will check it out for you.

dk active currently accepts VISA, MasterCard, PayPal, Amex, Apple Pay and AfterPay as payment methods.

We also offer Gift Vouchers. 

AFTERPAY TERMS OF SERVICE

Afterpay allows you to pay for your purchase over 4 equal instalments due every 2 weeks.You must be over 18 years old and be the authorised holder of an eligible debit/credit card to apply.All orders are subject to Afterpay’s approval – for example, if you have any overdue payments, Afterpay will not be available to you. You can make repayments to Afterpay any time BEFORE the due date. Otherwise, Afterpay will automatically try process payments on the scheduled dates from your card. If a payment is not processed on or before the due date, late fees will apply – initial $10 late fee, and a further $7 if the payment remains unpaid 7 days after the due date.

For more information see: https://www.afterpay.com.au/terms

Simply choose Afterpay as your payment method at the checkout. First-time customers will need to provide payment details as usual, while returning customers log in to make their purchase. It’s that easy! 

Afterpay allows you to Buy Now & Pay Later! Pay when it suits you best over 4 equal instalments that are due every 2 weeks.

dk active Afterpay is currently trading in Canada, Spain, France, UK, Italy, NZ, and US

Need More Information?

Head over to the Afterpay Page for more information on using Afterpay and payments.

If you have any questions about your Afterpay Account, please email Afterpay info@afterpay.com.au.

If an item is showing greyed out on the size options then it may mean we are busy making more or that item may be discontinued.

Simply email us if you would like information on a specific size and product and the dk team member will be able to let you know when it is expected back in stock.

Our Size Guide is a good starting point to determine your size.

Be sure to read the product’s description carefully. If an item fits a certain way or if there is anything important you should know, we will mention it here.  

Please refer to individual garment tags outlining fabric and care.

Please wash in cold water with like colours, and lay flat to dry where possible. Do not iron, tumble dry or use fabric softeners.

All our fabrics are pre-washed before construction so your garment should retain size and is built to last. If you have any concerns with your garment please email us.

Majority of our fabrics have been chosen especially for their wet and dry properties. Which means that they can be worn in the pool or at the beach.

Our fabrics feature resistance to breakage through chlorine exposure, degradation from creams, lotions & oils.

Please note we do not recommend the following fabrics from our range for swimming:

• Elixir Supplex
• Eco Comfort

If you have any questions or concerns regarding sizing, fit, or style, our customer support team is available to assist you before making your decision.

To maintain the highest standards of hygiene and product quality, we kindly request that you carefully review the hygiene sticker placed on your swimwear product when you receive this. 

Please note that for hygiene reasons and to ensure the health and safety of all our customers, swimwear items with the hygiene sticker removed will not be eligible for return.

Please refer to each product page where you will be able to see a swatch of each colour. Clicking on the colour will also change the corresponding product photos so you can best see what it will look like.

Yes! We offer WORLDWIDE SHIPPING, but we do not cover the cost of customs duties and taxes that are regulated and issued by your government.

Unfortunately, these fees are beyond our control and we are unable to cover these charges.

The Free Gift with Purchase offer will appear in your cart when you reach the minimum order value to qualify for this. Please ensure you select the free gift to add this to your order. For full T's & C's click here

Unfortunately once your order has been placed, we are unable to
retroactively add your discount code or gift card to the payment of your order.

The dk active checkout is only able to accept one discount code per order.
Discount codes cannot be used in conjunction with any other offer or promotion.

Your pre order shipping date will be listed in the product description. If you have any further questions please reach out to hello@dkactive.com

We will hold other items to ship together as one order with pre order items. If you wish to receive the current stock items first please reach out to hello@dkactive.com but please note extra shipping fees will apply.