How can we help?
Whether you have a question about an order, need help finding the right fit or simply want to get in touch, our team is here to help.
Before submitting an enquiry, take a look through our frequently asked questions below. You may find the answer you're looking for.
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We’ve answered some of our most common questions to help you get the information you need, faster.
FAQs
Orders are typically dispatched within 1–3 business days. Once your order has been shipped, you'll receive a confirmation email with tracking details so you can follow its journey.
Please note that dispatch times may vary during busy periods, including sales and public holidays.
Delivery timeframes vary depending on your location:
- Australia: Please allow 2–7 business days. Some rural areas may take longer.
- New Zealand: Please allow 3–10 business days.
- International orders: Please allow 3–15 business days, depending on your location.
Once your order has been dispatched, you'll receive a shipping confirmation with tracking details so you can follow its journey. Please note that delivery timeframes may vary depending on your location and courier services.
Once your order has been dispatched, we'll send you a confirmation email containing your tracking details.
Simply follow the link provided to keep an eye on your delivery.
We accept returns within 30 days of receiving your order, provided your items meet our return requirements.
For full details on eligibility, return options and how to lodge a return, visit our Returns & Exchanges page.
We begin processing orders as quickly as possible, so changes or cancellations may not always be possible once an order has been placed.
If you need to make a change, please contact our Customer Care team as soon as possible and we'll do our best to assist.
Finding the right fit is important to us.
Visit our Size Guide for measurements and guidance to help you choose the style and size that's right for you.
Can't find what you're looking for?
Send us a message using the form below and our Customer Care team will get back to you as soon as possible.